August 6, 2013

There is No Box

As you have seen, EagleBank changed it’s tagline earlier this year.  Sure, we’re still listening, but we wanted to emphasize how we always put Relationships F·I·R·S·T.  Each letter in FIRST stands for a pillar of how we do business.  Flexible.  Involved.  Responsive.  Strong.  Trusted.

Recently employees of EagleBank – nearly 400 of us – met in groups to discuss what each of the pillars of F·I·R·S·T mean to us.  I am happy – and proud – to share their thoughts with you.

This post focuses on Flexible.  What do we mean when we say we are flexible?

We always start with a blank piece of paper, not a product from off the shelf.  We don’t just think outside the box…there is no box.

We view it as our responsibility to use our banking and entrepreneurial skills to seek to satisfy your requests as best as possible.

We think through the eyes and ears of our customers.   It’s a mindset.

We understand your expectations, so we can meet and exceed them, creating seamless solutions.

We apply common sense, rather than being boxed into “one size fits all” positions.

Our responsiveness enhances our ability to be flexible.

We accept the responsibility to craft a solution – or multiple solutions – that balances the needs of the Bank and the wants of the customer.

Over the coming weeks I will share employee comments on the other four pillars as well.  And I hope you’ll share with me your experiences of how EagleBank has been flexible and put Relationships F·I·R·S·T.